One year with the AS400 system experience preferred.Six months of experience within the truckload segment of the transportation industry preferred.One to two years of customer service in a phone center environment preferred.High school graduate or equivalent certification.Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.Perform other related duties as assigned by supervisory personnel.Answer toll calls from drivers, terminals, or state agencies. Order and cancel toll passes from states as needed.Assist drivers in person or over the phone by ordering registrations, licenses, or permits, and answering questions regarding permit requirements.Answer phone calls from drivers and advise them on fuel locations, cash fuel, and authorization number for emergency fuel.Issue advances to drivers for company expense and personal money. Answer phone calls from drivers, record and solve problems, explain their paychecks with regard to deductions and amounts, resolve any errors that might have occurred, and research settlement pay issues on Owner/Operator settlements.The main purpose of this position is to assist Company Drivers and Owner Operators with questions regarding fuel, permits, tolls, and their paychecks or settlements.
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